EXIF Remover – Support
Thank you for using EXIF Remover. This page explains how to get help, troubleshoot common issues, and manage your subscription.
📩 Contact
If you need help, have questions, or want to share feedback:
Email: merturhan2k@proton.me
You can also contact us through the App Store support page.
Note: Please do not send personal or sensitive images. We never need your photos to provide support.
🔍 Inspect Feature
The Inspect feature lets you view all metadata embedded in your photos before removing it:
- View metadata categories: EXIF, GPS, TIFF, IPTC, and general image info
- Interactive map: See exactly where a photo was taken (if GPS data exists)
- Privacy indicators: Quickly identify what sensitive data is present
- One-tap removal: Clean metadata directly from the Inspect screen
Tip: Tap the map to open the location in Apple Maps.
🛠️ Troubleshooting
Images are not saving back to Photos
- Ensure Photo Library permission is granted
- Confirm “Add to Photos” access is enabled
- Check that iCloud Photos is not actively syncing a large library
You can re-enable permissions at:
Settings → Privacy & Security → Photos → EXIF Remover
⚠️ Daily limit reached
Free users have a daily processing limit. This applies to both bulk removal on the Home tab and single-image removal in the Inspect tab. You can wait until the next day or upgrade to Premium to remove limits.
🔒 Premium purchased but not activated
- Open EXIF Remover
- Go to Settings
- Tap Restore Purchases
Premium access is handled through Apple In-App Purchases and RevenueCat.
💳 Subscription & Billing
- Payments are processed by Apple
-
Manage or cancel subscriptions via:
Settings → Apple ID → Subscriptions - Refunds are handled directly by Apple
🔐 Privacy
- All EXIF removal happens on your device
- Your photos are never uploaded
- No personal data is collected
- Usage counters are stored locally only
View the full Privacy Policy:
EXIF Remover Privacy Policy
👶 Children’s Use
EXIF Remover is not intended for children under 13. We do not knowingly collect personal information.
🧭 Version Support
Currently supported:
- iOS 16 and later
🙌 Feedback
We welcome feature requests and suggestions. Feel free to email us at: