Contact us
Found a bug or have an idea? Tell us which iPhone and iOS version you use, plus the app version (shown at the bottom of Profile). We usually reply within two business days.
Email supportmerturhan2k@proton.me
Using PetVitals
Reminders aren't showing up
Check both switches:
- In iOS Settings → Notifications → PetVitals, allow notifications.
- In PetVitals, go to Profile → Notifications and turn on the reminder types you want (medication, vaccine, smart alerts).
Reminders are scheduled on your iPhone, so Focus modes and Low Power Mode can delay or silence them.
How do I add a widget?
Touch and hold an empty area of your Home Screen, tap Edit → Add Widget, and search for PetVitals. The widgets show the pet that's selected in the app. If a widget looks out of date, open PetVitals once and it will refresh.
Can I track more than one pet?
Yes. The free version includes one pet profile; with PetVitals Pro you can add as many as you like and switch between them from the pet menu at the top of the app.
How do I share records with my vet?
With PetVitals Pro, create a PDF health report from the Profile tab and share it through Mail, Messages, AirDrop or Files. The report is generated on your device.
Subscriptions
What does PetVitals Pro include?
Pro unlocks health graphs, PDF reports, smart alerts and additional pet profiles. Plans and prices are shown in the app before you buy.
How does auto-renewal work?
- Payment is charged to your Apple ID when you confirm the purchase.
- The subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
- If a free trial is offered, any unused part of it is forfeited when you buy a subscription.
How do I cancel or change my plan?
Open your App Store subscriptions, or go to iOS Settings → [your name] → Subscriptions → PetVitals. Pro subscribers can also go to Profile → PetVitals Pro Active in the app. Cancelling stops the next renewal, and Pro stays active until the end of the period you've paid for.
I bought Pro but it isn't active
Make sure you're signed in with the same Apple ID you used to buy it. Then open the PetVitals Pro screen in the app and tap Restore Purchases. If it still isn't active, email us with the date of the purchase.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
Your data
Where is my data stored?
On your iPhone. With PetVitals Pro you can turn on Sync with iCloud (Profile → Data & Storage) to keep your records in your own private iCloud account and on your other devices. PetVitals has no account and never uploads your pets' records to our servers. See the Privacy Policy for details.
I'm getting a new iPhone. Will my data move?
Yes. With iCloud Sync (Pro) on, your records appear on the new iPhone after you sign in to the same iCloud account. Otherwise, move your apps and data with an iCloud backup, an encrypted computer backup, or Quick Start. PetVitals data is part of your device backup. Deleting the app without a backup permanently removes its data.
How do I delete everything?
Go to Profile → Data & Storage → Erase All Data. If iCloud Sync is on, the records are removed from iCloud too. This can't be undone.
Medical disclaimer
PetVitals is for record keeping and reminders only. It does not diagnose or treat any condition and does not replace a licensed veterinarian. Always confirm medications and doses with your vet, and contact a vet or emergency clinic right away if your pet seems unwell.